Selecting and Prioritizing Solutions

Overview

Participant Profile: Any employee who is part of a team who generates solutions

Duration: 2-8 hours

Course Size: 8-12 participants

Course Description: Given a problem with a verified root cause, students will learn various techniques to generate and prioritize creative solutions. For a solution to be successful, it must be evaluated from a technical perspective and a people perspective. The technical side of a solution evaluation includes cost, potential benefits, ease of implementation, potential side effects, and verification that the solution addresses a root cause. The people side of change is a critical aspect of solution implementation, which is often overlooked. Course topics include brainstorming, necessity feasibility grids, prioritization matices, stakeholder analysis and communication plans, and RACI (responsible, accountable, consulted, informed) matrices.

Learning Objectives: Upon satisfactory completion, participants will:

- Develop solutions that address root causes
- Establish criteria to evaluate solution alternatives and identify the best ones
- Understand the importance of involving the stakeholders in solution implementation and monitoring