PROCESS MAPPING AND ROOT CAUSE ANALYSIS
TARGETED MODULE: ONE DAY
For any employees that work in or have direct accountability for cross-functional processes.
Course Size: 8-12 participants
Location: Meliora's Training Facility or On-Site at Client's Location
Every business, department, or workgroup operates as a series of dependent and independent processes. When designed improperly, managed poorly, or operationally siloed; a process can become inefficient and product output quality can suffer. Students will learn visual and collaborative techniques to document existing processes, identify key failure modes and waste drivers, determine root cause, and redesign processes to maximize value. Course topics include bottlenecks, process flow, 8 Wastes, causal trees, and failure modes and effects analysis.
Create visual process maps in a collaborative team environment.
Identify key failure modes and waste loops.
Determine root causes of failure modes using facilitation and analysis techniques.