September 15, 2018

A process map is a visual tool that documents a series of steps taken to achieve a result. Because they are visual, process maps convey information more effectively than written procedures or descriptions of processes. Process mapping can portray the current state, use...

June 16, 2018

Most discussions about performance focus on averages.   While averages give us clues to targets and expectations, understanding variation is extremely important to driving lasting change.

There are two types of variation, common cause and special cause.  Common cau...

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