DMAIC:  A SYSTEMATIC APPROACH TO CHANGE

Participant Profile 

For all employees that wish to learn more about the DMAIC process, including employees who work in areas where this systematic approach could be used improve work processes.

Course Size:  8-12 participants

 

Location:  Meliora's Training Facility or On-Site at Client's Location

Course Description 

The DMAIC process is data-driven and customer focused, employing a variety of visual and analytical tools to collaboratively engage employees in problem-solving. This course serves as an introduction to the DMAIC process, a systematic approach to driving sustainable change.   Students will learn and test key tools like process mapping and brainstorming facilitation.  Course topics include recognizing the need for change, the importance of a standardized improvement method, and when to use a team.

Learning Objectives

Upon satisfactory completion of the course, participants will:

• Identify the steps and outputs for each phase of the DMAIC process.

• Understand the importance of using a standardized method for problem solving.

• Have an awareness of tools and concepts that are useful in each phase of DMAIC.