By: Pat Salemo, LSSMBB, Partner, Meliora Consulting Group We have all faced situations where things did not go as expected. We have an inherent desire to figure out and respond to what happened. As my colleague noted, it’s important to take the time to implement solutions that resolve the root cause and not the symptoms. As the complexity of the problem increases it becomes more difficult to solve. Therefore, to solve intricate problems, it is necessary to leverage the knowle