Process Mapping

A process map is a visual tool that documents a series of steps taken to achieve a result. Because they are visual, process maps convey information more effectively than written procedures or descriptions of processes. Process mapping can portray the current state, used in the Measure phase of a project, or future state, used in the Improve or Control phase of a project. A current-state process map shows the process as it works today to create common understanding and consensus around a process, while a future-state map shows the process in its improved state after changes have been implemented. Looking at a current-state process map can help someone quickly understand what is happening, whe

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